Shipping policy
Shipping Policy
We ship worldwide using trusted international carriers, including FedEx, DHL, UPS, SF Express, EMS, and their local delivery partners. This allows us to deliver FORM directly to your door with simple flat-rate worldwide shipping.
Order Processing
Orders are typically processed within 2–5 business days before being handed over to the carrier. During major holidays, periods of high demand, or temporary stock shortages, processing may take up to 10 business days.
Payment is charged when your order is placed and is subject to verification and approval before shipment. Orders containing incorrect billing information or requiring additional verification may be delayed or cancelled.
Once your order has entered the shipping process, we may be unable to make changes, including changes to your delivery address. Please make sure all shipping information is correct before placing your order.
Orders are processed and shipped on business days only. We do not ship on Saturdays, Sundays, or public holidays.
Once your order ships, you’ll receive a shipping confirmation email with your tracking information.
If your order contains multiple products, they may occasionally arrive in separate shipments due to differences in fulfillment locations.
Tracking Your Order
All FORM orders include tracking.
You’ll receive your tracking number by email once your order has been dispatched. Please allow a few business days for tracking information to appear in the carrier’s system.
If more than 5 business days have passed since dispatch and your tracking information has not updated, please contact us.
Estimated Delivery Times
Delivery times vary depending on destination and are estimates rather than guaranteed delivery dates.
|
Destination |
Estimated Delivery |
|---|---|
|
United States |
7–14 business days |
|
Canada & Europe |
10–14 business days |
|
Australia & New Zealand |
10–21 business days |
|
Mexico, Central & South America |
15–30 business days |
These estimates do not include the 2–5 business day processing period.
We do everything we can to ensure your order arrives on time. However, delays caused by circumstances outside our control—including customs clearance, carrier disruptions, severe weather, holidays, labor disputes, or other unforeseen events—may affect delivery times.
Duties, Taxes & Customs
International orders may be subject to import duties, taxes, or customs clearance fees when entering the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are determined by local authorities. FORM does not control or determine these charges.
If an international shipment is refused and returned, any applicable import charges and return shipping costs may be deducted from the refund where permitted.
Customs regulations vary by country. If you’re unsure about potential charges, we recommend checking with your local customs authority before ordering.
Lost, Stolen or Damaged Packages
If your tracking shows your package as delivered but you cannot locate it, please first check around the delivery location and contact the carrier responsible for the final delivery.
If your package arrives damaged, contact us as soon as possible with your order details and photos of the package and product so we can review the issue.
Claims are reviewed using carrier tracking information, delivery confirmation, and other available shipment records.
Incorrect Shipping Address
Please carefully check your shipping address before completing your purchase.
We begin processing orders quickly, and once an order has entered fulfillment, we cannot guarantee that the address can be changed or the shipment intercepted.
If you notice an error, contact us immediately and we’ll do our best to help before the order ships.
Questions?
Have a question about your order, delivery, or tracking?
Contact us at support@form-protocol.com and our team will be happy to help.